Terms & Conditions

These Terms and Conditions (“Terms”) apply to purchases made through avoltt.com.

avoltt.com is operated by Jiangxi Chensen Internet Technology Co., Ltd.

By placing an order through our website, you confirm that you have read, understood, and agreed that your purchase is subject to these Terms and any other applicable policies available on avoltt.com.

Scope of These Terms

These Terms apply to products purchased through avoltt.com.

Your purchase may also be subject to other policies, including:

  • Shipping Policy
  • Return and Refund Policy
  • Payment and Security Policy
  • Privacy Policy
  • Product Care and Support Information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to display our product descriptions, dimensions, materials, colors, finishes, features, prices, images, and availability as accurately as possible.

AVOLTT products may include:

  • Artistic wooden sculptures
  • Decorative wood carvings
  • Home decor ornaments
  • Handmade-style wooden artworks
  • Tabletop decorative pieces
  • Other artistic wooden accessories

Actual product appearance may vary slightly due to:

  • Screen or display settings
  • Photography and lighting conditions
  • Natural material characteristics
  • Handmade craftsmanship differences
  • Wood grain variations
  • Product batch differences
  • Packaging or design updates

Products made from natural wood or handcrafted materials may have unique textures, colors, grains, and surface details. These variations are considered normal characteristics of natural materials and craftsmanship and do not necessarily indicate product defects.

We reserve the right to correct errors, update product information, modify availability, or change website content when reasonably necessary.

If a significant error affects an existing order, we may contact you regarding available solutions or cancel the affected item and provide an applicable refund.

Product Requirements and Usage Information

Certain AVOLTT products are made from natural materials and handcrafted components.

Customers are responsible for reviewing product information, specifications, dimensions, materials, and intended use before purchasing or using products.

Different product styles or versions may vary in:

  • Design details
  • Wood type
  • Surface finish
  • Size
  • Decorative elements
  • Craftsmanship characteristics

Unless otherwise clearly stated, AVOLTT does not guarantee compatibility with third-party accessories, modifications, or alterations.

Orders and Acceptance

After submitting an order, you may receive an automatic order confirmation email.

This confirmation indicates that we have received your order but does not necessarily represent final acceptance of your order or confirmation that your order has been shipped.

AVOLTT reserves the right to refuse, limit, verify, or cancel orders when reasonably necessary, including situations involving:

  • Payment authorization failure
  • Suspected fraud
  • Unauthorized payment activity
  • Inventory limitations
  • Incorrect pricing or product information
  • Shipping restrictions
  • Duplicate or unusual orders
  • Abuse of promotional offers
  • Legal or regulatory restrictions
  • Other circumstances preventing reasonable fulfillment

If an order is canceled after payment has been successfully processed, we will issue an applicable refund through the original payment method or another method permitted by the payment provider.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible:

Email: service@avoltt.com

We will make reasonable efforts to assist before the order enters processing.

However, once an order has entered:

  • Processing
  • Picking or packaging
  • Fulfillment
  • Shipping preparation
  • Dispatch

we cannot guarantee that changes or cancellations can be completed.

If your order has already been shipped, the applicable Return and Refund Policy will apply.

Pricing

Unless otherwise stated during checkout, product prices displayed on avoltt.com are shown and settled in United States Dollars (USD).

Prices may vary depending on:

  • Product style
  • Product specifications
  • Product variations
  • Promotional eligibility
  • Destination
  • Applicable taxes
  • Shipping costs

The final amount payable will be displayed during checkout before completing your purchase.

AVOLTT may update product prices for future purchases at any time.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before shipment or cancel the affected order.

Taxes and Additional Charges

Applicable taxes, shipping fees, and other order-related charges will be displayed during checkout where required or supported.

International orders may be subject to additional charges, including:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Customs clearance fees
  • Local government or carrier charges

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Payment

Available payment methods will be displayed during checkout and may vary depending on:

  • Customer location
  • Device type
  • Order value
  • Available payment services

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method.
  • The information provided is accurate and complete.
  • You authorize processing of the applicable transaction amount.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment and Security Policy.

Promotions and Offers

AVOLTT may occasionally provide promotional offers, including:

  • Promotional pricing
  • Discount codes
  • Product bundles
  • Limited-time offers
  • Free or discounted shipping promotions
  • Other promotional benefits

Promotional offers may include additional conditions, such as:

  • Start and end dates
  • Minimum purchase requirements
  • Product exclusions
  • Geographic restrictions
  • Quantity limitations
  • Customer eligibility requirements
  • Usage restrictions

Unless otherwise stated, promotional offers cannot be combined with other promotions.

Discounts generally cannot be applied retroactively to completed orders.

AVOLTT reserves the right to modify, suspend, or terminate promotional activities where permitted by applicable laws.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping fees, and related matters are subject to our Shipping Policy.

Unless otherwise stated, all delivery timeframes provided are estimates.

Delivery may be affected by circumstances beyond AVOLTT’s reasonable control, including:

  • Carrier operations
  • Customs processing
  • Weather conditions
  • Transportation disruptions
  • Holidays
  • Remote delivery locations
  • Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

AVOLTT artistic wooden products may include handcrafted materials, natural wood components, decorative structures, and delicate surface details.

We take reasonable packaging measures to help ensure products arrive safely during transportation. Customers should inspect their orders immediately after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are subject to our Return and Refund Policy.

Please contact AVOLTT before returning any product so that our customer support team can review your request and provide appropriate instructions.

Nothing in our return process is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Items

If your AVOLTT product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

This may include issues involving:

  • Wooden structure
  • Decorative components
  • Product craftsmanship
  • Surface damage
  • Missing parts
  • Incorrect products
  • Other product components

We may request:

  • Your order number
  • Clear photos of the product
  • Photos of the original packaging
  • A photo of the shipping label
  • A short video demonstrating the issue where applicable

Please keep the product and original packaging until our customer support team has reviewed your request.

Depending on the circumstances and applicable laws, available solutions may include replacement, refund, repair, or other appropriate resolutions.

Product Use and Care

AVOLTT products should only be used for their intended purpose and should be handled according to:

  • Product instructions
  • Product specifications
  • Safety information
  • Care recommendations
  • Product-specific guidelines

Wooden Decorative Products

For artistic wooden sculptures, decorative carvings, and home decor items:

  • Handle products carefully to avoid impact, drops, or excessive pressure.
  • Avoid prolonged exposure to excessive moisture or direct water contact unless specifically designed for such use.
  • Keep products away from extreme temperatures and harsh chemicals.
  • Use appropriate cleaning methods and materials.
  • Avoid scratching, bending, or damaging delicate decorative details.
  • Follow any care instructions provided with the product.
  • Store products properly when not in use.

Improper handling, storage, cleaning, or maintenance may affect product condition and eligibility for applicable support.

Indoor and Outdoor Use

Unless specifically stated on the product page, AVOLTT decorative wooden products are primarily designed for indoor environments.

Products should avoid unnecessary exposure to:

  • Rain
  • Excessive moisture
  • Extreme temperatures
  • Long periods of direct sunlight
  • Strong chemicals

Any outdoor use, weather resistance, or moisture-related claims only apply when specifically stated for a particular product.

Product Dimensions and Natural Variations

The dimensions and specifications displayed on avoltt.com are provided for product reference.

Minor variations may occur due to:

  • Manufacturing processes
  • Measurement methods
  • Material characteristics
  • Natural wood variations
  • Product batch differences
  • Design updates

Due to natural materials and production processes, wooden products may have slight differences in:

  • Color tone
  • Wood grain
  • Texture
  • Surface finish
  • Decorative details

These variations are natural characteristics of wooden artwork and do not necessarily represent product defects.

Product Support and Warranty

Certain AVOLTT products may include product support or limited warranty services where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or product support information.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Personal Use

Unless otherwise agreed in writing by AVOLTT, products provided through avoltt.com are primarily intended for lawful personal, household, or gift purposes.

Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Activities

You may not use avoltt.com or its purchasing systems for activities including:

  • Fraudulent transactions
  • Unauthorized payment activities
  • Abuse of discounts or promotional offers
  • Manipulation of checkout systems
  • Abuse of return or refund procedures
  • Unauthorized resale activities in restricted areas
  • Interference with website security
  • Other illegal or deceptive activities

AVOLTT may take reasonable actions to protect customers, the website, business operations, and payment systems from suspicious or harmful activities.

Intellectual Property

Unless otherwise stated, website content including:

  • AVOLTT brand
  • Logos
  • Product descriptions
  • Images
  • Graphics
  • Videos
  • Website layout
  • Design elements
  • Original content

is owned, licensed, or authorized for use by AVOLTT, Jiangxi Chensen Internet Technology Co., Ltd., or relevant rights holders.

Website content may not be copied, distributed, modified, commercially used, or otherwise exploited without proper authorization, except where permitted by applicable law.

Third-Party Services

AVOLTT may use third-party service providers to support:

  • E-commerce infrastructure
  • Payment processing
  • Order fulfillment
  • Shipping and logistics
  • Customer support
  • Analytics
  • Advertising services
  • Fraud prevention
  • Website security

Third-party services may operate under their own terms and privacy policies.

AVOLTT is not responsible for independent third-party services that we do not control.

Electronic Communications

By placing orders or contacting us electronically, you agree that AVOLTT may communicate with you electronically where appropriate.

Communications may include:

  • Order confirmations
  • Payment notifications
  • Shipping updates
  • Tracking information
  • Customer support responses
  • Return or refund notifications
  • Security notices

Privacy

Information regarding how we collect, use, disclose, and protect personal information is described in our Privacy Policy.

Disclaimer

To the maximum extent permitted by applicable law, avoltt.com and related website services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted website operation or that all technical issues will be immediately resolved.

Product images and descriptions are intended to represent products as accurately as possible; however, slight variations may occur due to natural materials, craftsmanship, photography conditions, and display settings.

Limitation of Liability

To the maximum extent permitted by applicable law, AVOLTT and Jiangxi Chensen Internet Technology Co., Ltd. shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website, except where such limitations are not permitted by law.

Nothing in these Terms excludes:

  • Liability that cannot legally be excluded
  • Mandatory consumer rights
  • Remedies available under applicable consumer protection laws

Consumer Rights

Depending on your location, you may have statutory consumer rights relating to:

  • Product conformity
  • Defective products
  • Repairs
  • Replacement products
  • Returns
  • Refunds
  • Cancellation rights

These rights remain unaffected by these Terms where required by applicable law.

Changes to These Terms

AVOLTT may update these Terms from time to time to reflect changes in:

  • Business operations
  • Products or collections
  • Website features
  • Store policies
  • Legal requirements

Updated versions will be published on this page.

Contact Us

If you have any questions regarding these Terms, orders, AVOLTT products, or our store policies, please contact us:

Brand: AVOLTT

Website: avoltt.com

Legal Entity:
Jiangxi Chensen Internet Technology Co., Ltd.

Registered Address:
Apartment 1719, Building 2, Phase II of The Fifth Avenue, No. 6 Qinjiang Road, Zhanggong District, Ganzhou City, Jiangxi Province, China

Unified Social Credit Code:
91360702MAEEQY544Y

Customer Support Email:
service@avoltt.com

avoltt.com is owned and operated by Jiangxi Chensen Internet Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

AVOLTT
Artistic wooden creations designed to bring character and warmth to everyday spaces.