Return & Refund Policy
At AVOLTT, our goal is to provide customers with a clear and reliable return experience.
This Return and Refund Policy applies to eligible purchases made through avoltt.com.
1. 30-Day Return Period
Customers may request a return within 30 days after the eligible order is confirmed as delivered.
Before returning any product, please contact our customer support team:
Email: service@avoltt.com
Our team will review your request, confirm eligibility, and provide applicable return instructions and return address information.
Please do not send products back without contacting us in advance.
Returns sent without prior authorization or to an unauthorized address may be delayed or may not be processed.
2. Return Eligibility
Unless a product arrives damaged, defective, incorrect, incomplete, or other remedies apply under applicable laws, returned products should generally be:
- Unused or in nearly new condition
- Free from customer-caused damage
- Unaltered
- Returned with all original parts
- Returned with all included accessories
- Returned with any included decorative components or product accessories
- Returned with product instructions or care information, if provided
- Returned using the original packaging whenever possible
Proof of purchase may be required, such as an order number or order confirmation.
Because many AVOLTT products include handcrafted details, natural wood materials, decorative structures, or delicate artistic components, returned products should be carefully packaged to prevent damage during transportation.
We may inspect returned products before approving a refund.
3. Opened or Used Products
Opening a product does not automatically mean that it is ineligible for return.
However, where permitted by applicable laws, opened or used products may be subject to inspection before acceptance.
Returned products should not show signs of:
- Excessive use
- Misuse
- Scratches, cracks, breaks, or other customer-caused damage
- Unauthorized repairs
- Modifications
- Missing accessories or components
- Damage caused by improper cleaning, storage, handling, or use
For artistic decor products, return eligibility may depend on whether the product has been installed, modified, damaged, or used beyond reasonable inspection purposes, and will be subject to applicable laws and product-specific return conditions.
If a product has experienced significant loss of value due to handling beyond what is reasonably necessary for inspection or evaluation, an appropriate deduction may be applied where permitted by law.
4. Non-Returnable Items
Where permitted by applicable laws, certain products may not qualify for preference-based returns, including:
- Custom or personalized products
- Gift cards
- Products clearly marked as final sale
- Products damaged due to misuse or improper handling
- Products that have been unauthorizedly modified or repaired
- Products missing important components due to customer handling
- Other products clearly identified as non-returnable before purchase
Any product-specific exceptions will be stated on the relevant product page or communicated before return approval.
This section does not limit statutory consumer rights that cannot be excluded under applicable laws.
5. Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your AVOLTT order immediately after delivery.
This is especially important for products containing:
- Natural wood components
- Handcrafted decorative elements
- Artistic structures
- Decorative accessories
- Fragile product details
If your order arrives:
- Broken
- Damaged
- Defective
- Incorrect
- Missing accessories
- Missing components
- Incomplete
Please contact us as soon as possible.
To help us review the issue, please provide:
- Your order number
- Product name
- Clear photos of the product
- Photos of the internal protective packaging
- Photos of the outer packaging
- Shipping label photo, if available
- A short video demonstrating the issue, if possible
For artistic wood sculpture products, a short video may be especially helpful for reviewing:
- Structural issues
- Product condition
- Assembly-related concerns
- Material or craftsmanship concerns
- Damage caused during transportation
After reviewing the provided information, we will provide appropriate next steps based on the circumstances, our applicable policies, and applicable consumer laws.
6. Basic Product Inspection Before Return
For certain product-related concerns, our customer support team may first provide reasonable product inspection or troubleshooting guidance.
This may include:
- Checking product condition
- Confirming product assembly
- Reviewing product placement
- Checking surface condition
- Reviewing product instructions or care information
For artistic decor products, we may request photos or additional information to better understand the nature of the issue.
If a product is damaged, unsafe, or unsuitable for continued use, you do not need to continue using it.
7. Return Shipping Costs
For preference-based returns, including:
- Change of mind
- Customer selected the wrong product
- No longer needing the product
- Product does not match personal preference
- Other reasons not caused by our error
Where permitted by applicable laws, customers are generally responsible for return shipping costs.
If AVOLTT confirms that a product is:
- Damaged during shipping
- Defective
- Incorrectly supplied
- Incomplete
- Otherwise eligible for seller-paid return costs under applicable laws
We will provide appropriate return instructions or resolution options.
Please do not purchase expensive international return shipping before receiving instructions from our customer support team.
8. Original Shipping Fees
Generally, original shipping fees are not refundable for preference-based returns unless:
- Otherwise clearly stated by AVOLTT
- The return resulted from an error on our part
- The product was defective, damaged, or incorrectly shipped
- Refund of shipping costs is required by applicable laws
9. Return Address
The return address may vary depending on:
- Product type
- Shipping location
- Customer destination
- Warehouse location
- Logistics arrangements
- Nature of the return
Therefore, please do not return products to our registered company address unless specifically instructed by our customer support team.
Once your return request has been reviewed and approved, we will provide the correct return address.
10. Return Packaging
AVOLTT products may include natural wood materials, handcrafted structures, decorative elements, accessories, or other delicate product details.
Customers should carefully package returned products to reduce the risk of damage during return transportation.
Whenever possible, please include:
- Main product
- Decorative accessories
- Removable components
- Product instructions or care information
- Original protective materials
- Original packaging
- Other items originally included with the order
Artistic wood sculpture products should be properly protected inside the package to prevent movement, impact, bending, or damage during transportation.
Customers are responsible for ensuring that preference-based returns are properly packaged for safe delivery.
11. Missing Accessories or Components
Where permitted by applicable laws, if returned products are missing components originally included with the order, the refund amount may be reduced.
Examples include:
- Decorative accessories
- Removable parts
- Product manuals
- Protective packaging
- Other included components
Any deductions will be determined based on the specific circumstances and applicable laws.
12. Return Inspection
After receiving returned products, we may inspect them to confirm:
- Product identification
- Return eligibility
- Product condition
- Return reason
- Included accessories
- Included components
- Condition of materials, craftsmanship, and other product details
Approval of a return request does not necessarily mean that a refund has been approved. Refund approval will be completed after the returned product has been received and inspected.
13. Refunds
If a return request is approved after inspection, the refund will generally be issued to the original payment method.
After AVOLTT issues the refund, your bank, card issuer, or payment service provider may require additional processing time before the funds appear in your account.
Processing times vary and are controlled by the relevant financial institution or payment service provider.
14. Refund Deductions
Where permitted by applicable laws, appropriate deductions may be applied for significant loss of value caused by:
- Missing accessories
- Missing components
- Excessive use
- Scratches, cracks, breaks, or damage caused by the customer
- Unauthorized modifications
- Unauthorized repairs
- Improper cleaning
- Improper handling
- Damage caused after delivery
Any deductions will be assessed based on the specific circumstances of the return.
15. Exchanges
Exchange availability depends on current product availability and inventory.
Because AVOLTT products may be available in different:
- Designs
- Sizes
- Finishes
- Styles
- Product variations
A suitable replacement may not always be available.
If a direct exchange cannot be provided, the most effective option may be:
- Request a return of the eligible original product.
- Complete the approved return process.
- Place a new order for the desired product.
Please contact customer support before deciding whether to return or exchange a product.
16. Order Cancellation
If you would like to cancel your order, please contact us as soon as possible after placing your order.
Email: service@avoltt.com
We will make reasonable efforts to assist before shipment preparation begins.
However, once an order has entered the system, we cannot guarantee cancellation after it has entered:
- Processing
- Picking or packaging
- Protective packaging preparation
- Fulfillment
- Shipping preparation
- Dispatch
If your order has already been shipped, you may need to follow the applicable return process after receiving the product.
17. Refunds for Cancelled Orders
If payment has been processed and we successfully cancel your order, we will issue the applicable refund to the original payment method or another method permitted by the payment provider.
Your financial institution may require additional processing time before the refund is received.
18. Refused or Unclaimed Packages
Refusing delivery does not necessarily qualify for a full refund.
If a package is refused, unclaimed, or returned to the sender, please contact us so we can review:
- Shipping status
- Carrier charges
- Product condition
- Return eligibility
- Other relevant circumstances
Where permitted by applicable laws, reasonable shipping or return costs caused by refusing or failing to accept a valid delivery may be deducted from preference-based refunds.
19. International Returns
International returns may involve additional requirements and costs, including:
- Shipping fees
- Customs procedures
- Carrier requirements
- Documentation
- Transportation time
Artistic wood sculpture products containing delicate materials may require additional protective packaging during international return transportation.
Please contact us before sending any international return.
Unless responsibility cannot be excluded under applicable laws, AVOLTT is not responsible for unnecessary customs charges or shipping costs caused by returns that do not follow the required return instructions.
20. Consumer Rights
This Return and Refund Policy supplements, rather than replaces, consumer rights provided by applicable laws.
Depending on your country, state, province, or region, you may have additional legal rights regarding:
- Defective products
- Product conformity
- Damaged products
- Repairs
- Replacements
- Returns
- Refunds
- Cancellation or withdrawal rights
Nothing in this policy is intended to waive or limit rights that cannot legally be excluded.
If mandatory consumer protection laws provide greater rights than those described in this policy, those legal rights will continue to apply.
21. Contact Us
If you have any questions regarding returns, refunds, exchanges, damaged products, defective products, or order cancellations, please contact us:
Brand: AVOLTT
Website: avoltt.com
Legal Entity:
Jiangxi Chensen Internet Technology Co., Ltd.
Registered Address:
Apartment 1719, Building 2, Phase II of The Fifth Avenue, No. 6 Qinjiang Road, Zhanggong District, Ganzhou City, Jiangxi Province, China
Unified Social Credit Code:
91360702MAEEQY544Y
Customer Support Email:
service@avoltt.com
For any order-related questions, please provide your order number and the email address used during checkout.
For damaged products, defective components, or product issues, please provide clear photos and videos where appropriate.
Please do not send complete credit card information, CVV/security codes, or account passwords through email.
avoltt.com is owned and operated by Jiangxi Chensen Internet Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
AVOLTT — Artistic Wood Sculptures Designed for Modern Spaces.