Shipping Policy

At AVOLTT, our goal is to provide you with a clear and reliable shipping experience from the moment you place your order until your product arrives at your doorstep.

Our product collection includes artistic wood sculptures, decorative wooden ornaments, home accent pieces, and other artistic decor products. When appropriate, we carefully package our products with protective materials to help reduce the risk of damage during transportation.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Business days refer to Monday through Friday, excluding public holidays.

Order processing time is calculated separately from carrier transit time. During peak sales periods, holidays, unusually high order volumes, inventory checks, or other special circumstances, processing times may be slightly extended.

Certain artistic wood sculptures, handcrafted decor pieces, fragile materials, or products requiring special packaging may require additional preparation before shipment.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (if available).

Estimated Delivery Time

Estimated delivery time is typically:

Delivered within 7–20 business days after shipment

Estimated delivery times do not include the 1–3 business days required for order processing.

Delivery times may vary depending on:

  • Delivery destination
  • Carrier availability
  • Customs inspection or clearance procedures
  • Public holidays
  • Weather conditions
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Other circumstances beyond our reasonable control

All delivery times are estimates and do not constitute guaranteed delivery dates.

Shipping Methods and Fees

Available shipping methods and applicable shipping fees will be displayed at checkout based on the destination, product type, package size, and items included in your order.

If promotional shipping offers or free shipping options are available, the applicable conditions will be clearly displayed before payment is completed.

Some larger artistic wood sculptures, fragile items, or products requiring special packaging may require different shipping arrangements depending on destination and transportation requirements.

Packaging for Fragile Items

Some AVOLTT products may include:

  • Natural wood components
  • Handcrafted decorative elements
  • Delicate artistic structures
  • Decorative accessories
  • Other easily damaged product details

When appropriate, these products are packaged with protective materials to help reduce movement and impact during transportation.

Please handle your package carefully upon arrival and inspect the product shortly after opening.

We recommend keeping the original packaging until you have confirmed that your order has arrived safely and in good condition.

Tracking Your Order

When tracking information becomes available, we will send a shipping confirmation email to the email address provided during checkout, including your tracking number or tracking link.

After the shipping label is created, please allow some time for tracking information to become active.

Depending on the carrier and destination, tracking updates may only appear when the package reaches specific transportation or delivery checkpoints.

Delivery Delays

Although we work with reliable logistics providers and strive to deliver orders as efficiently as possible, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Carrier interruptions
  • Customs inspections or clearance procedures
  • Severe weather conditions
  • Transportation disruptions
  • Public holidays
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Unexpected logistics delays

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team. We will check the available shipping and tracking information.

Accuracy of Shipping Address

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Please carefully check your:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal code
  • Country
  • Contact information

If you notice an error after placing your order, please contact us as soon as possible.

We will make every effort to update the information before order processing begins. However, once an order enters processing or has been shipped, we cannot guarantee that changes can be made.

If an order is returned, delayed, or requires reshipment due to incomplete or incorrect shipping information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

AVOLTT ships to selected international destinations where shipping services are available.

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage fees
  • Clearance charges
  • Other fees imposed by local authorities or carriers

Unless otherwise stated at checkout, such charges are generally the responsibility of the recipient.

AVOLTT does not control customs processing times or fees charged by local governments, customs authorities, or shipping providers.

Products Damaged During Shipping

Because some AVOLTT products include delicate artistic structures, handcrafted details, natural materials, or other decorative components, we recommend inspecting your order immediately after delivery.

If your product arrives damaged, broken, scratched, defective, or otherwise affected during transportation, please contact us as soon as possible.

To help us review your request, please provide:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the inner packaging
  • Photos of the outer shipping box
  • A photo of the shipping label
  • A short video, if available

Please do not discard the damaged product or packaging until our customer support team has reviewed the issue.

Depending on the circumstances and applicable policies, we may provide an appropriate solution, such as a replacement, refund, or another available resolution.

Lost or Delayed Packages

If tracking information shows unusual delays or your package cannot be located, please contact us so we can review the available carrier information.

Where appropriate, we may assist with carrier inquiries or provide available resolution options.

Investigations and solutions may depend on the carrier’s policies and the specific circumstances of the shipment.

Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

  • Your mailbox or usual delivery area
  • Front door, side door, or back door
  • Building reception or mailroom
  • Family members
  • Neighbors
  • Local delivery carrier

If you still cannot locate your package, please contact us. We will work with you to review the available delivery information.

Split Shipments

In some cases, items from the same order may be shipped separately due to:

  • Inventory locations
  • Product size
  • Fragile item packaging requirements
  • Warehouse availability
  • Fulfillment requirements

For example, multiple artistic wood sculpture products in one order may be shipped in separate packages based on inventory location or packaging requirements.

If your order is shipped in multiple packages, each package may have its own tracking number and may arrive at different times.

Even if AVOLTT chooses to split an order into multiple packages, you will not be charged additional shipping fees.

Receiving Your Order

When receiving AVOLTT artistic wood sculpture decor products, we recommend:

  • Carefully opening the package.
  • Avoiding the use of sharp tools near the product.
  • Slowly removing protective packaging.
  • Handling sculptures, decorative elements, and accessories carefully.
  • Inspecting the product before disposing of packaging.
  • Placing the product on a clean and stable surface before use.

If your product includes assembly steps or adjustable components, please review the relevant product instructions before use.

Contact Us

If you have any questions regarding shipping, tracking, delivery, or damaged products, please contact our customer support team:

Brand: AVOLTT

Official Website: avoltt.com

Legal Entity:
Jiangxi Chensen Internet Technology Co., Ltd.

Registered Address:
Apartment 1719, Building 2, Phase II of The Fifth Avenue, No. 6 Qinjiang Road, Zhanggong District, Ganzhou City, Jiangxi Province, China

Unified Social Credit Code:
91360702MAEEQY544Y

Customer Support Email:
service@avoltt.com

avoltt.com is owned and operated by Jiangxi Chensen Internet Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

If you contact us regarding an existing order, please provide your order number and the email address used at checkout so that we can assist you more efficiently.

For damaged product inquiries, please provide photos of the product and packaging so that we can review the situation more quickly.

AVOLTT — Artistic Wood Sculptures Designed for Modern Spaces.