Product Support & Warranty

At AVOLTT, we are committed to providing every customer with reliable artistic wood sculpture decor products and a clear support experience.

Each product is carefully selected and inspected before shipment. If your product experiences damage, defects, or qualified manufacturing issues during the applicable warranty period, our customer support team will work with you to provide an appropriate solution.

90-Day Limited Warranty

Most AVOLTT products purchased through avoltt.com include a 90-day limited warranty, starting from the date the order is delivered.

This warranty applies to eligible manufacturing defects or product-related issues that occur during normal intended use.

Depending on the specific situation, we may provide:

  • Replacement product
  • Replacement parts or accessories (if available)
  • Store credit
  • Refund at our discretion

The specific solution will depend on the nature of the issue, product availability, and the circumstances of the warranty claim.

Coverage

Our limited warranty may cover the following issues:

Manufacturing Defects

Defects in materials or workmanship that affect the product’s normal structure, appearance, or function.

Product Function and Structural Issues

Eligible issues may include:

  • Structural problems
  • Product assembly issues
  • Material defects
  • Craftsmanship defects
  • Decorative component issues
  • Internal structural problems affecting normal use

Such issues must occur during normal intended use and must not result from misuse or external damage.

Structural Defects

Problems related to product structure, assembly, or components that are not caused by accidental damage, improper handling, modification, or misuse.

Products Damaged Upon Arrival

Products that arrive broken, damaged, defective, or unusable due to transportation or handling may qualify for warranty assistance.

What Is Not Covered

The warranty does not cover damage or issues caused by:

  • Accidental drops, impacts, cracks, or breakage
  • Improper installation or assembly
  • Misuse or use beyond the product’s intended purpose
  • Exposure to excessive moisture, water, extreme temperatures, chemicals, or unsuitable environments
  • Normal wear and tear
  • Natural changes caused by regular use
  • Unauthorized repairs, modifications, or alterations
  • Damage caused by improper cleaning or maintenance
  • Lost or stolen products
  • Damage occurring after the warranty period

Minor differences in color, finish, texture, shape, natural material characteristics, appearance, or decorative details that do not affect normal product use are generally not considered defects.

Damaged or Defective Items

If your AVOLTT product arrives damaged, defective, or missing components, please contact us as soon as possible after receiving your order.

To help us quickly review your request, please provide:

  • Your order number
  • Your full name and email address
  • A brief description of the issue
  • Clear photos showing the problem
  • A short video demonstrating the issue, if possible
  • Photos of the packaging if the item was damaged during transportation

Please keep the original product and packaging until our customer support team has reviewed your request.

How to Submit a Warranty Claim

To submit a warranty claim, please contact our customer service team using the contact information provided on our website.

Please include:

  • Order number
  • Product name
  • Description of the issue
  • Supporting photos or videos

Our team typically reviews requests and provides a response within 24–48 business hours.

Additional information may be requested if necessary to confirm the issue and determine an appropriate solution.

Replacement Products

If a replacement request is approved, we will make reasonable efforts to provide the same product.

If the original product is unavailable, we may provide:

  • A similar replacement product
  • Replacement components, if available
  • Store credit
  • Another appropriate solution

Replacement availability may vary depending on current inventory.

Refunds

Warranty approval does not guarantee a cash refund.

Refund eligibility depends on the nature of the issue and our applicable Return and Refund Policy.

If a refund is approved, it will generally be issued to the original payment method.

Processing times may vary depending on your bank or payment service provider.

Returns and Warranty Terms Are Different

Our Return and Refund Policy applies when you wish to return an eligible product within the applicable return period.

Our Limited Warranty applies to eligible manufacturing defects and product-related issues.

Please review our Return and Refund Policy for complete information regarding returns, refunds, and eligibility requirements.

Shipping Damage

If your package arrives damaged, we recommend taking photos before opening the package.

If the product inside is damaged, please contact our customer support team and provide photos of:

  • Outer packaging
  • Shipping label
  • Damaged product
  • Any damaged internal packaging

This information helps us review your request more efficiently.

Product Care

To help maintain your AVOLTT artistic wood sculpture decor products in good condition:

  • Follow all product care instructions.
  • Use the product only for its intended purpose.
  • Handle sculptures, decorative elements, and product components carefully.
  • Avoid unnecessary exposure to excessive moisture, high temperatures, or harsh chemicals.
  • Use appropriate cleaning methods and materials.
  • Avoid excessive pulling, bending, twisting, or impact.
  • Store accessories properly when not in use.
  • Handle natural materials and handcrafted details with care.

Improper use, handling, or maintenance may affect warranty eligibility.

Consumer Rights

This Limited Warranty Policy supplements any rights you may have under applicable consumer protection laws.

Nothing in this policy is intended to exclude or limit any rights that cannot legally be excluded or limited.

Contact Us

If you have any questions regarding products, warranty coverage, or existing claims, please contact our customer service team.

Brand: AVOLTT

Website: avoltt.com

Legal Entity:
Jiangxi Chensen Internet Technology Co., Ltd.

Registered Address:
Apartment 1719, Building 2, Phase II of The Fifth Avenue, No. 6 Qinjiang Road, Zhanggong District, Ganzhou City, Jiangxi Province, China

Unified Social Credit Code:
91360702MAEEQY544Y

Customer Support Email:
service@avoltt.com

Our goal is to respond to customer inquiries within 24–48 business hours.

AVOLTT — Artistic Wood Sculptures Designed for Modern Spaces.